So Arcor/Deutsche Telekom decided to stop sucking! At the proverbial 11th hour, their reps showed up and spent a whopping 7.5 minutes flipping whatever switch needed to be flipped to connect us. In the final tally, we spent 16.75 hours waiting for them split up over three appointments, two of which were unsuccessful, made two irate phone calls to reschedule the no-shows and heard four different stories of What Happened, each of which contained at least one element of un-truthiness. And no apologies were received.
But we didn’t change services. So, I suppose, we have our own yoke of suck to bear.