TL;DR: I am not impressed with Raj Mahal and it’s going to be a long time before I try ordering from them again. They smell good on the street, but their customer service stinks.
I placed a carry-out order for dinner through their website today around 14:00. It was slick; I (generally) like a restaurant that has ordering processing built into their own website instead of farming it out to an order processor and delivery service.
I ordered a couple main dishes, paid through PayPal (another plus) and made a note of the pick-up time.
4.5 hours later, I showed up, parked my bike, and walked in, cooler in tow, enjoying the smells from the street on my way in. The young man behind the counter seemed flabbergasted. “But we are closed the WHOLE DAY! You can order for another day, OK?”
“No, it’s NOT OK!” I responded. “I have a confirmation email from your website, and a confirmation of payment through PayPal and now you are telling me you don’t have the food I ordered. Why do you permit orders to come in on days you are not in business?” He said it’s automatic through the website and they have no power over that.
He called someone to talk to me in German (my skillz are stronger than his in that language, apparently) and we went another couple of rounds on the clerk’s phone. When I told him I was angry that his company took my money and didn’t honor the transaction, he told me to get my money back through PayPal. When I asked what I should do with my dinner plans, he said I could do whatever I want.
After I cancelled the payment through PayPal, this blogpost is what I want to do.
After finishing up Mittagessen in…um…Essen1, we got back in the car and drove for like seven hours across most of the country to Berlin. We’ve visited Berlin many times, but we always try to do a mix of new and old stuff. Here are the bullet points:
It felt really good. So good, that I can’t cover it all in one post. Part II will follow.
It was just a stop-over point for us because we departed Friday after work and didn’t want to undertake a big ol’ drive after a full week of anticipation. Plus, our long-term pal and host Matt K. wouldn’t even be there until Saturday afternoon. So we got to Wiesbaden after work (traffic was not as bad as I’d feared) and expected to crash out at the hotel.
But it’s much a cooler town than I’d thought. And it has a Five Guys. Note to self: don’t get a large ANYTHING.
We arrived on late Saturday morning, and met Matt G. at Place du Chatelain in the Ixelles neighborhood. He gave us a lovely impromptu tour and we got a delicious lunch on the street at Pizza Mamma Roma.
That afternoon we got back in the car, headed out to the Zaventem airport, picked up our ol’ pal Matt K. and the merriment continued.
He showed us his favorite parts of the city on foot, including a stop for a snack at the legendary Maison Dandoy for some Liège Waffles and espresso that blew our minds.
Sunday, we visited the Horta Museum. If you like Jugendstil design, this will be your joint. As opposed to the Mucha Museum in Prague, the Horta Museum is a less of a gallery and more of a snapshot in time from the turn of the (previous) century of an idealized socialist paradise domicile.
Monday morning, we dropped Matt K. off at work on our way to meet Pam M. at her home for coffee. She baked us a delicious surprise zucchini cake! The airliners passing overhead reminded me very much of the first ten years of my life near Selfridge ANG.
It was so cool to catch up with Matt K. again before geography makes that impractical again, and meet Matt G. and Pam M. in person after only having interacted with them online before.
After departing from Pam’s, we hit the road for Essen to meet up with Aileen and Justin for…Essen.1 It was almost directly on our way, and we have had a lot of fun with them online, so why not see if they are just as cool in person?2 That was a nice way to break up the seven-hour drive to Berlin. If you ever get a hankering for a BIG SLABBA TOAST, I vouch for Miamamia.