TL;DR: I am not impressed with Raj Mahal and it’s going to be a long time before I try ordering from them again. They smell good on the street, but their customer service stinks.
I placed a carry-out order for dinner through their website today around 14:00. It was slick; I (generally) like a restaurant that has ordering processing built into their own website instead of farming it out to an order processor and delivery service.
I ordered a couple main dishes, paid through PayPal (another plus) and made a note of the pick-up time.
4.5 hours later, I showed up, parked my bike, and walked in, cooler in tow, enjoying the smells from the street on my way in. The young man behind the counter seemed flabbergasted. “But we are closed the WHOLE DAY! You can order for another day, OK?”
“No, it’s NOT OK!” I responded. “I have a confirmation email from your website, and a confirmation of payment through PayPal and now you are telling me you don’t have the food I ordered. Why do you permit orders to come in on days you are not in business?” He said it’s automatic through the website and they have no power over that.
He called someone to talk to me in German (my skillz are stronger than his in that language, apparently) and we went another couple of rounds on the clerk’s phone. When I told him I was angry that his company took my money and didn’t honor the transaction, he told me to get my money back through PayPal. When I asked what I should do with my dinner plans, he said I could do whatever I want.
After I cancelled the payment through PayPal, this blogpost is what I want to do.
Back in June I had to define all my vacation plans for the rest of the year. Despite Corona foiling our plans at a road trip into various near-by countries, we managed to explore some parts of Germany new to us. But that was only about half of my vacation contingent; in November I had to take more. We stuck around Regensburg, watching the infection numbers rise to our dismay.
Last week one of our city’s most identifiable symbols played dress-up. You can read more about the event on the city’s webpage here (in German). The occasion is the 150th anniversary of the completion of the Dom’s towers. We probably would have missed the memo on it completely, but a colleague of mine called our attention to it.
For reference, here is what it looked like before the light show began:
Music and a narrative, from the perspective of an apprentice and master stonemason, accompanied the light designs projected onto the cathedral. These stills look nice, but really it was the illumination’s animation that made it clear how the cathedral looked at different phases over its history.